International Customer Service
Presence :
Manatec have wide range of service and after sales support across Europe.
We are intended to provide a quick support to the market which is the main reason for having a dedicated Spare part warehouse in Warandestraat.
About :
Manatec considers its overseas partners as an extension of its own arm and provide maximum care and instant support. Our dedicated Customer Support Department, established at our Head Office in Pondicherry – INDIA, works scientifically with constant interaction with overseas distributors before & after the warranty period, acquiring feedback, generating Management Information Systems, to fine-tune our processes. Clear service policies are devised to ensure uninterrupted support to our distributors.
Spares & Service :
We stock all the critical spare parts to reduce the downtime of the machines. we have a complete sales force of representatives and service centers throughout all of the US to help support our wheel service equipment, along with one of the best warranties in the industry.
Web Portal (Online Support) :
Distance and time zones doesn’t really matter as our Customer support desk works round the clock and available online to support our Distributors. Video Service solutions are given online using “Go to meeting” facility, which enables the technician to interact with our Service centre lively to get the necessary clarifications. On line support is also extended to our distributors through Skype & Team viewer. If the PC of the Wheel aligner at the user end is connected via Team viewer, it can be accessed remotely by our Customer support Engineer in India, who can trouble shoot and fix the issues online.
Installation & After Sales Service :
Manatec provides installation and training supports to its distributors at their facility and conduct periodical refresher courses.
state of the art training centre is located in Warandestraat.
The centre is equipped with air-conditioned audio-visual class room and a lab where live models of product available for Training.
